Our Company's Story
At A & C Trades, we are a family-run business with a rich history dating back to 1977. Our company began as A & C Plumbing, founded by Steve Anderson, a University of Tennessee college student who worked part-time for his uncle's plumbing business. Steve's passion for plumbing and mechanical solutions led him to start his own business. His wife, Lynda, joined the company as office manager, a role she still holds to this day.
Our Mission
As a company, we are dedicated to providing our customers with the highest level of integrity, professionalism, and quality workmanship. We believe in "green solutions" and strive to make a positive impact on the environment. Our customer service is unparalleled, and we actively listen to our customers' feedback, responding with a sense of urgency.
Our Services
We offer a range of services, including:
Geothermal Heating and Cooling: We design, install, and maintain geothermal systems that provide efficient and environmentally friendly heating and cooling solutions.
Radiant Heating: Our radiant heating system provides warm, cozy floors and walls, ideal for both residential and commercial applications.
Ductless Heating and Cooling: We install and maintain ductless systems that provide zoned heating and cooling solutions for homes and businesses.
Industrial Process Cooling: Our expertise extends to industrial process cooling solutions, where we provide custom-designed cooling systems for various industries.
Yearly Maintenance Agreement: We offer a comprehensive maintenance agreement that ensures your system runs efficiently and prolongs its lifespan.
Geothermal Pool Heating: Our geothermal pool heating systems provide an eco-friendly and cost-effective way to heat your pool.
How We Work
At A & C Trades, we believe in building strong relationships with our customers. We establish close relationships, actively listen to our customers' feedback, and respond quickly to their needs. Our team is dedicated to providing the highest level of quality workmanship and customer service.
Certifications and Memberships
We are proud members of various organizations, including the International Ground Source Heat Pump Association, the U.S. Green Building Council, the Home Builders Association of Greater Knoxville, the National Home Builders Association, and the Knoxville Chamber of Commerce.
Certifications
Our technicians and installers have received certifications from various organizations, including the International Ground Source Heat Pump Association, the Tennessee Valley Authority (TVA) Energy Right Partner, Bosch, Florida Heat Pump, Climatemaster, Carrier, Century, Comfort Air, Bryant Carrier, Duct Work Design, and the Air Conditioner Contractors of America (ACCA) Manual J Certification.
Conclusion
At A & C Trades, we are committed to providing our customers with top-notch services, quality workmanship, and unparalleled customer service. We believe in the importance of sustainability and environmental responsibility. Our team strives to build strong relationships with our customers, and we are dedicated to making a positive impact on our community.
Customer Service
The customer service received from A&C Trades varied widely across reviews. Daniel Brochu had an excellent experience, receiving prompt service with a qualified technician who fixed his AC fan motor issue. On the other hand, Jennifer Yanoschak had a terrible experience, citing poor service and numerous excuses after initially agreeing to repair a unit. Jack Ealy's wife also had a negative experience, with no one showing up to repair their AC unit despite promises.
Quality of Work
Several reviewers praised the quality of work by A&C Trades. Kroy had his Geothermal system repaired and was highly satisfied with the outcome. Bruce Wilson had a geothermal heat pump installed as part of a new home build and commended the company for excellent communication and quality work. Ezekiel Rochat mentioned being impressed with the company's skill and professionalism on multiple occasions. Brandon O'Connor also praised the team for being capable and forward-thinking.
Communication
Communication was an issue for some reviewers. Jennifer Yanoschak mentioned numerous excuses and cancellations, leading her to hire an attorney. Jack Ealy's wife was left waiting for hours without any updates or contact.
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