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Heart of Ohio is a family-owned and operated business that has been proudly serving the Northeast Ohio region since 1922. Over the years, we have grown and expanded our services to become a comprehensive provider of HVAC, plumbing, and electrical services. We take pride in our commitment to providing exceptional workmanship, service, and reliability, earning us the reputation as one of the most trusted and respected providers in the industry.
Our Services
At Heart of Ohio, we understand that your comfort and peace of mind are of utmost importance. That's why we offer a wide range of services to cater to your every need. Whether you're experiencing issues with your heating and cooling system, plumbing pipes, or electrical outlets, our team of expert technicians is ready to assist you.
HVAC Services
Our HVAC services include:
- Air Conditioning Repair and Replacement
- Heating Repair and Replacement
- Maintenance and Installation of Air Conditioning and Heating Systems
- Ductless HVAC Systems
- Air Quality Solutions and Humidifiers
Plumbing Services
Our plumbing services include:
- Pipe Repair and Replacement
- Sewer and Drain Cleaning
- Water Heater Installation and Repair
- Sump Pump Replacement and Repair
- Kitchen and Bathroom Plumbing
Electrical Services
Our electrical services include:
- Circuit Breaker Services
- Generator Installation and Repair
- Surge Protection
- Outlet Wiring and Installation
- Smart Home Technology Integration
Our Team
At Heart of Ohio, we take pride in our experienced and knowledgeable team of technicians. Each member of our team is dedicated to providing exceptional service and ensuring that our customers are completely satisfied with their experience.
What to Expect
When you call Heart of Ohio, you can expect:
- 24/7 Emergency Service
- Competitive Flat-Rate Pricing
- Free In-Home Estimates
- Professional and Courteous Technicians
- Satisfaction Guarantee
What Our Customers Say
Our customers say it best. Here are some testimonials from satisfied customers:
- My AC unit stopped working, and Huge were the ones that could get here the quickest. Neil called when he was on his way. When he arrived, he was very professional, knowledgeable, and quick to diagnose the issue. - David S.
- Technicians are prompt, friendly, knowledgeable & the work is done quickly & efficiently. They keep you informed every step of the way, with pricing up front & the final bill reflects the estimate. - K.S. T.
- I can't say enough about this company and its staff. I am a disabled veteran and my furnace stopped working. They did everything they could to work me in their busy schedule. - Wise G.
Our Commitment
At Heart of Ohio, we are committed to providing exceptional service, excellent workmanship, and reliability. We strive to build long-term relationships with our customers and earn their trust. We believe that honesty, integrity, and a commitment to excellence are the cornerstones of our business.
Quality of Service
The company, previously known as BERs, has received mixed reviews from customers. While some customers have reported excellent experiences with professional and trustworthy service, others have been left feeling frustrated and unimpressed.
Handling of Emergencies
The company has demonstrated a willingness to go above and beyond to help customers in emergency situations. For example, one customer's furnace stopped working, and the technician was able to find a solution to the problem quickly and efficiently. Another customer experienced a power outage, and the company's team worked to find a temporary fix and eventually replaced the service panel.
Customer Service
However, there have been some issues with customer service. One customer had a poor experience with the company's installation of a kitchen exhaust, including damage to their new kitchen cabinet and subsequent poor communication and lack of follow-through on promised repairs. Another customer had difficulty getting in touch with the company's phone number, which had been changed to Heart of Ohio and now uses an automated system.
Installations and Repairs
Some customers have reported issues with the company's installations and repairs. One customer had to have someone else complete the installation of their kitchen exhaust after the company failed to properly install it. Another customer had to have someone else make repairs to their home after the company caused damage during an installation.
Overall Satisfaction
The overall satisfaction of customers with the company's services is mixed. While some customers have reported excellent experiences, others have been left feeling frustrated and disappointed with the company's performance.
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