Our Commitment: Comfort & Expertise
Founded in 1973, Cates Heating & Cooling has been a family-owned and operated business dedicated to providing exceptional heating, cooling, and air quality services throughout the Kansas City metro area. We understand that your comfort and wellbeing are of utmost importance, and our team of trained technicians is committed to delivering reliable and efficient solutions for your home or business.
Experienced Technicians, Comprehensive Solutions
With over 400 years of combined experience in the HVAC industry, our technicians are equipped to handle any problem, no matter the brand or age of your system. We offer comprehensive solutions for:
- Heating: Installation, repair, and maintenance of furnaces, boilers, and heat pumps
- Cooling: Installation, repair, and maintenance of air conditioners, heat pumps, and thermostats
- Air Quality: Installation and maintenance of air filters, humidifiers, and dehumidifiers
- Energy Efficiency: Optimize your system performance with smart thermostats and zoning systems
A Trusted Partner for Comfort
Our mission is to provide you with a comfortable and healthy indoor environment all year round. We are proud to offer:
- Same-day service: We understand emergencies don't wait, so our technicians are available 24/7 to respond promptly to your needs.
- Honest repairs: We diagnose the problem accurately and provide transparent cost estimates before any work is done.
- Preventative care: Our annual service plans protect your investment and ensure your system runs efficiently and reliably.
- Outstanding customer service: We are dedicated to providing exceptional customer experiences from the initial contact to the completion of the project.
Join us in creating a comfortable and healthy home or workspace! Give us a call today to schedule your service, installation, or repair.
Overall Experience
The majority of customers have had a positive experience with Cates Heating & Cooling, with praise for their quick response times, professional technicians, and honest services.
Technician Performance
Many customers have praised the technicians' performance, citing their helpfulness, professionalism, and courteousness. Technicians such as Jeff, Dillin, Derek, Greg, Vince, Noah, and Kyle Adams have been named as exceptional in their work.
Customer Service
The company's customer service has been commended for their prompt response to customer inquiries and concerns. The office staff has been described as friendly, respectful, and knowledgeable in their interactions with customers.
Maintenance and Repairs
Customers have expressed satisfaction with the maintenance and repair services provided by Cates Heating & Cooling. Technicians have been able to diagnose and resolve issues quickly, often providing helpful advice on maintaining HVAC systems.
New Installations
Some customers have reported positive experiences with new installations, praising the installation team for their professionalism and courtesy.
Concerns
One customer expressed dissatisfaction with the company's billing practices, citing a disagreement over warranty coverage and charges for a repair.
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