At Rocky Top HVAC, we're not just your average HVAC company; when it comes to heating and air conditioning services, we're the trusted experts in Knoxville and surrounding areas. For over a decade, we've been the reliable source for fast, top-quality heating, air conditioning, and indoor air quality services. Our highly-trained, NATE-certified team can handle it all, from new central heating installation to emergency AC repairs to thermostat recalibration, generator service, maintenance, and more.
Our Services
We specialize in a wide range of HVAC services, including:
- Air Conditioning: Installation, repair, and maintenance of residential and commercial AC units
- Ductless: High-efficiency ductless systems for homes and businesses
- Duct Cleaning: Professional air duct cleaning to improve indoor air quality and system efficiency
- Heating: Installation, repair, and maintenance of furnaces, boilers, and heat pumps
- Indoor Air Quality: Solutions for improving indoor air quality, including air purification systems and humidifiers
- Maintenance Plans: Customized maintenance plans to ensure your HVAC system runs efficiently and effectively
- Refrigeration: Installation, repair, and maintenance of commercial refrigeration units
- Thermostats: Installation and repair of thermostats for optimal temperature control
- Dryer Vent Cleaning: Professional cleaning and maintenance of dryer vents for safety and efficiency
Our team is committed to delivering exceptional customer service, and we're proud to offer a lifetime repair warranty on all of our services. We're available 24/7 for emergency repairs, and we offer flexible financing options to fit your budget.
Our Mission
Our mission is to provide top-quality HVAC services that meet the unique needs of our customers. We're dedicated to building long-term relationships with our clients, and we strive to exceed your expectations with every interaction. Whether you need routine maintenance or emergency repairs, we're here to help.
Our Values
At Rocky Top HVAC, we value:
- Customer satisfaction: We guarantee 100% customer satisfaction with every service
- Quality workmanship: Our technicians are highly trained and certified to ensure top-quality work
- Honesty and integrity: We're transparent in our pricing and services, and we always act with integrity
- Respect for your home: We treat your home with respect and care, just as we would our own
- Community involvement: We're proud to be a part of the Knoxville community and strive to give back through local initiatives and charitable donations
Overall Rating: 4.9/5 stars
Customer Experience
- Responsiveness: Customers praised the prompt response and attention they received from Rocky Top Air's technicians, who were readily available to address their HVAC needs.
- Technician Quality: Technicians were consistently described as knowledgeable, friendly, courteous, and professional, taking the time to explain their work and provide helpful advice.
HVAC Services
- Maintenance: Customers appreciated the thoroughness and honesty of the technicians during maintenance checks, including identifying potential issues and providing guidance on how to maintain their HVAC systems.
- Installation: Rocky Top Air's installation services were praised for their quality, with technicians taking the time to explain the process and ensure customer satisfaction.
- Emergency Services: Customers appreciated the prompt response to emergency situations, with technicians arriving quickly to address urgent HVAC issues.
Areas for Improvement
- Scheduling: One customer mentioned an issue with the scheduling team, highlighting room for improvement in this area.
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