We Install the Best & Fix the Rest!
Great Lakes Plumbing and Heating Company has been a leading provider of plumbing, mechanical, and fire protection services in the Chicago area for over 75 years. Founded in 1946 by George J. and Dorothy J. Treutelaar, our family-owned business has built a reputation for excellence, quality, and commitment to customer satisfaction.
History
Our journey began in 1946 when George J. and Dorothy J. Treutelaar founded Great Lakes Plumbing and Heating Company on the northwest side of Chicago. With a strong work ethic and unwavering commitment to excellence, the company quickly gained a reputation for delivering high-quality services and building lasting relationships with its customers. Over the years, we have had the privilege of working on numerous iconic projects in the Chicago area, including the Sears Tower, the Chicago Board of Trade, and the Navy Pier.
Values & Culture
At Great Lakes Plumbing and Heating Company, we pride ourselves on our values of quality, integrity, and customer satisfaction. We believe that our reputation for excellence is earned through hard work, dedication, and a commitment to delivering exceptional results. Our values guide everything we do, from the services we provide to the way we interact with our customers and employees.
Plumbing
We design and install commercial plumbing systems in and around the city of Chicago. With decades of experience and a focus on quality and safety, we deliver innovative plumbing solutions that meet the unique needs of our customers.
Mechanical
As a leading mechanical contracting company, we specialize in designing and installing innovative heating and cooling solutions that create healthy environments. With a relentless focus on quality and safety, we excel in mechanical trade piping systems.
Fire Protection
Fire protection is a critical aspect of ensuring the safety of people and property. Our team of professional engineers is dedicated to providing expert fire protection services, including the design, installation, and maintenance of fire protection systems.
Design/Build
Our team of experts has the skills and experience to design and build customized solutions that meet the unique needs of our customers. Whether it's a plumbing, mechanical, or fire protection project, we take pride in delivering exceptional results.
Service
We understand that plumbing, mechanical, and fire protection systems need regular maintenance to ensure optimal performance. Our team of experts is dedicated to providing exceptional service, from routine maintenance to emergency repairs.
Special Projects
At Great Lakes Plumbing and Heating Company, we take pride in delivering exceptional results on even the most complex projects. Our team of experts has the skills and experience to deliver innovative solutions that meet the unique needs of our customers.
Common Characteristics of Reviews
Overall, the reviews emphasize the importance of good customer service and timely resolution of issues. The reviews highlight the company's responsiveness, professionalism, and expertise in resolving issues.
Positive Experience
Several reviewers had positive experiences with Great Lakes Plumbing. They praise the company for its fast and responsive service, with technicians who are knowledgeable, professional, and courteous. The reviewers also appreciate the company's ability to go above and beyond to resolve issues, including having the owner assist with the service.
Issues with Customer Service
However, one reviewer had a negative experience with the company's customer service. The reviewer found the employee answering the phone to be rude and unclear in their communication. This reviewer did not have their issue resolved and felt that the call was rushed.
Consistency and Reliability
The positive reviews highlight the company's consistency and reliability. Reviewers appreciate the company's ability to keep appointments on time and complete jobs efficiently. They also praise the company's attention to detail and ability to clean up after themselves.
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