Your Comfort is Our Priority
Our Story
Dallas Mechanical Group (DMG) arose from a determination to continue the legacy of reliability and integrity in the commercial HVAC industry. When a major transaction fell through at the last minute, John & Joe Smith, experienced entrepreneurs with a vision, took the helm. Starting with a handful of dedicated employees, a few trucks, and a small office, DMG has grown into one of the leading HVAC providers in Texas. We've achieved this success by prioritizing honest communication, building lasting relationships, and delivering exceptional service across industries.
Our Vision
DMG is committed to being the most trusted partner in commercial HVAC solutions. We strive to empower our clients through innovative technology, expert advice, and personalized care. Through continuous training and investment in our team and infrastructure, we ensure we deliver reliable solutions that optimize performance, efficiency, and energy savings for our clients.
Our Capabilities
DMG offers a comprehensive suite of services covering every phase of the project lifecycle, including:
Construction
- Comprehensive installation of all types of commercial HVAC systems
- Specialized expertise in new Variable Refrigerant Flow (VRF) systems
- Design-build services for optimized system selection and installation
- Project management and coordination with other contractors
Service & Maintenance
- Comprehensive preventative maintenance plans tailored to your needs
- Responsive repair services for any make and model of HVAC equipment
- Emergency repair services available 24/7
- Technical consultation and system optimization
Engineering & Design
- In-house team of licensed engineers and designers with deep understanding of HVAC systems and regulations
- Cutting-edge design software for creating detailed system layouts and performance simulations
- Value-engineering services to maximize efficiency and cost-effectiveness
Understanding Your Industry
DMG understands the unique needs and challenges of various industries, including:
- Auto Dealerships
- Country Clubs
- Educational Facilities
- Government Facilities
- Hospitality
- Industrial
- Medical
- Office
- Religious Institutions
- Retail
Our Core Values
- Integrity: We build trust through honesty and transparency in all our interactions.
- Customer Focus: We prioritize understanding your needs and delivering solutions that exceed expectations.
- Innovation: We stay at the forefront of the industry through continuous learning and technological advancements.
- Collaboration: We work as a team to deliver exceptional results for every project.
Customer Service and Communication Issues
The company has received criticism for its poor customer service and communication. Multiple reviewers experienced difficulties in getting in touch with the company, with some not receiving callbacks or responses to their emails and phone calls. This lack of responsiveness led to frustration and mistrust among customers.
Negative Experiences with Technicians and Drivers
Some reviewers had negative encounters with the company's technicians and drivers, reporting that they were rude, unprofessional, and even reckless on the road. There were instances where drivers allegedly tried to run people off the road, and technicians were accused of being dishonest and trying to take advantage of customers.
Overpricing and Questionable Integrity
The company has been accused of overpricing its services, with one reviewer citing a price difference of $1,200 for the same repair compared to another company. This has led to concerns about the company's integrity and trustworthiness.
Commercial HVAC Services
On a positive note, one reviewer praised the company's commercial HVAC services, stating that the staff are "masters of their craft" and highly recommending them for business needs.
Technical Competence
A few reviewers praised the technical competence of certain technicians, such as Jackson, who was described as knowledgeable and efficient in resolving issues promptly.
Be the first to review Dallas Mechanical Group.
Write a Review
