Your comfort is our passion. We care about your comfort.
Expert Climate Control Solutions for Your Home or Business
Superior HVAC Austin proudly serves the capital city and surrounding areas, providing comprehensive heating, cooling, and ventilation solutions for residential and commercial properties. Founded on the principle of unwavering customer service and technical expertise, we've been the trusted partner for countless homeowners and businesses in the Austin area for over two decades.
Residential
- AC Repair & Installation
- Heating Repair & Installation
- Furnace Repair & Installation
- Comprehensive Maintenance Plans
- Emergency Repair Services
Commercial
- Custom HVAC Solutions
- Comprehensive Maintenance & Repair
- Energy Efficiency Audits & Consultations
- 24/7 Emergency Services
Why Choose Superior HVAC Austin?
Beyond our extensive expertise and comprehensive service offerings, what truly sets us apart is our unwavering commitment to:
- Customer-centered approach: We prioritize understanding your needs and concerns, offering personalized recommendations and solutions that fit your unique requirements.
- Transparent communication: We explain technical concepts in clear, concise language, ensuring you are fully informed throughout the process.
- Reliable technicians: Our licensed and certified technicians are highly skilled and experienced, ensuring the highest quality workmanship.
- Honest pricing: We provide upfront quotes with no hidden costs or surprises.
- Stellar customer service: From responsive communication to friendly and respectful technicians, we go the extra mile to ensure your complete satisfaction.
More than just repairs and installations, we are committed to empowering our community. We actively support the Wounded Warrior Project, demonstrating our deep appreciation for those who serve our country.
Experience the Superior Difference!
Contact Superior HVAC Austin today and discover the personalized and reliable climate control solutions you deserve. We stand by our work with a comprehensive 2-year labor warranty and offer exclusive discounts for military personnel, seniors, and those who refer new clients.
Poor Customer Service and Quality Work
Several customers have had severe issues with Superior HVAC, a contractor supposedly assigned by home warranty companies such as American Home Shield and One Guard. The common thread among these complaints is poor communication, lack of reliability, and subpar work quality.
Tacky and Unprofessional Work
Some reviewers mentioned receiving substandard work, such as thermostat wiring on the outside of their walls, which needed to be covered and repainted. Other issues included incorrect thermostat wiring, no Freon in new AC units, and technicians not showing up to appointments or canceling without notice.
Lack of Accountability and Transparency
Many customers felt that the company was unresponsive, failed to follow up on promises, or refused to communicate with them. Some were even hung up on when trying to complain about the poor service. In one instance, a customer was charged more than $1,100 for a service that was not included in the initial quote.
Unreliability and No-Show Technicians
Several reviewers experienced technicians not showing up to appointments or failing to follow through on commitments. This led to significant inconvenience and frustration for the customers.
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