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At Total System Services (TSS), we take pride in being one of the most well-established heating, ventilation, and air conditioning (HVAC) service companies serving the Pacific Northwest. With over 30 years of experience, we have earned a reputation for providing quick, efficient, and skilled service to our residential and commercial customers in Boise, Portland, and Seattle.
Our Story
Our commitment to excellence has led us to become a trusted name in the industry, and we continue to strive for exceptional problem-solving skills and customer satisfaction. We have received numerous accolades, including a 96+% Customer Satisfaction Rating for Operations & Maintenance at the Richland Federal Building, and have been praised by the General Services Administration (GSA) for our exceptional problem-solving skills.
Our Services
As a full-service HVAC company, we offer a comprehensive range of services to meet the needs of our commercial and residential customers. Our services include:
- Commercial HVAC Maintenance: We develop national HVAC maintenance plans that cater to the unique needs of our clients, ensuring that their heating, ventilation, and air conditioning systems run smoothly and efficiently.
- Commercial HVAC Repairs: Our team of expert technicians provides quick and efficient repair services to minimize downtime and ensure that our clients' businesses remain operational.
- Commercial HVAC Installation: We offer customized installation services for new heating and air conditioning units, ensuring that our clients get the perfect fit for their needs.
- Commercial HVAC Consultation: Our experienced technicians provide expert consultation services to help our clients make informed decisions about their HVAC systems.
- Commercial HVAC Quarterly Maintenance: We offer regular maintenance services to ensure that our clients' HVAC systems remain in top condition, reducing the risk of breakdowns and optimizing energy efficiency.
Our Commitment
At TSS, we are committed to providing exceptional service, transparent pricing, and unparalleled customer satisfaction. Our team of experienced technicians is dedicated to providing top-notch service, and we pride ourselves on our ability to exceed our clients' expectations.
Why Choose Us
So why choose TSS for your HVAC needs? Our commitment to excellence, extensive experience, and dedication to customer satisfaction set us apart from the competition. With TSS, you can trust that you're in good hands.
Overall Experience
The reviews highlight a mix of positive and negative experiences with Total System Services (TSS).
Positive Experiences
Many customers praised the company's technicians for their knowledge, professionalism, and efficiency. They appreciated the quick response, clear explanations, and reasonable prices. The technicians were friendly, welcoming, and skilled in their work. Some customers even mentioned that the company "saved the day" by fixing their HVAC systems promptly.
Negative Experiences
On the other hand, some customers had disappointing experiences with TSS. They reported poor communication, unprofessional behavior, and subpar work quality. One customer had to wait over two months for a simple installation, which was eventually done incorrectly. Another customer was dismayed by the company's driving habits, including reckless driving and unprofessional behavior. Some customers were also upset about being left without A/C for extended periods despite paying for inspections and repairs.
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