Our Story and Mission
At Holbrook Service, we're proud of our 68-year legacy of providing exceptional commercial HVAC services to our customers in the Intermountain region. Our family-owned business has grown over the years, but our commitment to excellence, customer satisfaction, and employee development remains unwavering.
Our Mission
Our mission is to be the preeminent provider of superior mechanical services, consistently delivering high-quality service, workmanship, parts, and materials to our customers. We strive to provide the most technologically advanced processes to ensure energy efficiency and sustainability, while also maintaining the trust of our customers and employees through honesty and integrity.
Our Services
We specialize in a range of services, including:
Preventative Maintenance: Our customized maintenance programs ensure your equipment runs efficiently, extends its lifespan, and ensures employee comfort.
Service & Repair: Our highly skilled technicians quickly address system issues, minimizing downtime and ensuring your operations remain uninterrupted.
Retrofit Projects: Our experts execute projects with precision, analyzing customer needs and providing tailored expertise to meet their unique requirements.
Building Automation Controls: Our state-of-the-art solutions help you operate and analyze your facilities efficiently, aligning with your goals and needs.
Commercial HVAC Services: From residential to industrial applications, our expertise spans the full spectrum of HVAC services.
Our Commitment
We're dedicated to building long-lasting partnerships with our customers, providing exceptional service, and ensuring our employees' growth and development. Our commitment to quality, safety, and excellence is unwavering.
Our Customers' Voice
Hear from our satisfied customers, who appreciate our commitment to customer satisfaction, timely responses, and thorough work.
Unsatisfactory Experiences
Holbrook Service has received criticism from some customers regarding professionalism, punctuality, and responsiveness. Two out of five reviewers have given the company a low rating, citing issues with employee behavior and lack of follow-through on promises. Author Weekend Woodsmith had a particularly disturbing experience with one of the company's employees, who drove recklessly and displayed aggressive behavior. Author J. Rice also described a poor experience, where the general manager, Russ, failed to show up for a critical service call and only notified the customer at the last minute.
Satisfactory Experiences
On the other hand, three out of five reviewers have had positive experiences with Holbrook Service. Authors Todd Ricks, Tom Larsen, and B. Wilcox all praised the company's professionalism, punctuality, and responsiveness. They commended the company for their efficient and prompt service, as well as their effectiveness in resolving issues and maintaining equipment.
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