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At Outfitters HVAC, we are proud to be a family-owned and operated business with over 18 years of experience in the HVAC industry. Our owner and president, Keith Brown, has almost 40 years of experience and knowledge in the field. With his expertise and the dedication of our team of skilled technicians, we have built a reputation for providing quality heating and cooling solutions to our customers.
Our Services
At Outfitters HVAC, we offer a wide range of services to meet all of your HVAC needs. Whether you need a new system installation, repairs, or maintenance, we have the expertise and experience to get the job done. Our services include:
- New Construction: We install new furnaces and air conditioning equipment for new residential construction and light commercial projects.
- Repair and Service: We repair and service all types of existing HVAC equipment, including systems by Trane, Day and Night, Rheem, and others.
- Replacement: We offer major brands of HVAC units to replace worn-out furnaces and air conditioning, to improve the heating and cooling capability of your home or office.
- Add-ons: Sometimes your current system isn't enough. Our technicians are skilled in calculating the proper load for a system, to keep your home comfortable and your utilities low.
- Tune-ups: Regular maintenance is key to keeping your HVAC system running efficiently. Our technicians can perform routine maintenance tasks to ensure your system is running at optimal levels.
- Dehumidification Systems: We offer a range of dehumidification systems to help regulate humidity levels in your home or office.
Why Choose Us
At Outfitters HVAC, we pride ourselves on providing top-notch customer service, expert knowledge, and quality workmanship. Our team of dedicated technicians has over 20 years of experience installing, servicing, and repairing all brands of HVAC equipment. We understand the importance of indoor air quality, efficiency, and reliability, and we strive to provide the best solutions for our customers.
Contact Us
If you are in need of HVAC services, please don't hesitate to contact us. We are available to take your call Monday through Friday from 8:00 a.m. to 6:00 p.m.
Satisfaction and Disappointment
The reviews for Outfitters HVAC company show a mix of satisfaction and disappointment. While some customers had positive experiences with the company, others were unhappy with the service they received.
Pricing and Communication Issues
One of the main issues that emerged from the reviews was pricing and communication. A few customers felt that they were overcharged for the services provided. Heather Kofoed, for example, stated that they were charged more than what they were quoted, while Thatisokay mentioned that the company quoted them a lower price than what they eventually charged.
Another issue was communication. Heather Kofoed and Thatisokay both mentioned that they were harassed by the owner of the company for payment, even after they had already paid in cash. This lack of respect and poor communication caused stress and frustration for these customers.
Positive Experiences
On the other hand, many customers had positive experiences with Outfitters HVAC. Rob Bown, Cristina Christenson, Brandon Bingham, Neal Pollard, Jenn Reilly, and Michelle Shurtliff all gave the company 5-star reviews, citing excellent service, knowledgeable employees, and good communication.
Conclusion
In conclusion, the reviews show that Outfitters HVAC has room for improvement in terms of pricing and communication. However, the company also has many satisfied customers who appreciate the excellent service they receive.
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