Your Comfort, Our Priority
Passionate about Comfort and Family
Taylor & Murphy, Inc. has been a trusted name in home comfort for over 50 years. Founded in 1964, we're a local, family-owned business dedicated to providing the highest quality products and services to residents and businesses in the greater Boston area.
Expert Service Across Multiple Fields
Our team of experienced technicians offers comprehensive services across a multitude of areas:
Heating
- Installation, maintenance, and repair of all major heating systems, including oil, gas, and heat pumps.
- Emergency 24/7 repair services.
- Automatic fuel deliveries and budgeting options.
Air Conditioning
- Installation, maintenance, and repair of all types of cooling systems.
- Comprehensive air quality services.
- Comprehensive diagnostics and tune-ups to optimize system performance.
Additional Services
- Plumbing services for both residential and commercial properties.
- Installation and maintenance of oil tanks and automatic delivery systems.
- Sales and installation of energy-efficient heating and cooling equipment.
Family-Focused Values
At Taylor & Murphy, we believe in building strong relationships with our customers. We provide:
- Personalized attention and dedicated customer service.
- Clear communication and upfront pricing.
- Responsive technicians who are punctual and respectful of your home.
A Commitment to Quality and Value
We pride ourselves on:
- Utilizing advanced technology and equipment for efficient repairs and installations.
- Offering transparent pricing and affordable financing options.
- Providing 24/7 emergency services and prompt response times.
Choose Taylor & Murphy for
- Personalized comfort solutions tailored to your unique needs.
- Unwavering commitment to customer satisfaction.
- Decades of experience and expertise.
Issues with Customer Service and Technicians
Several reviewers expressed frustration with the company's customer service and technicians. Some were unhappy with the rude and unprofessional behavior of customer service representatives, while others were dissatisfied with the lack of expertise and professionalism of the technicians.
Issues with Repairs and Installations
Some reviewers reported issues with the quality of work performed by the company. One reviewer mentioned that the technician caused damage to their shower, while another reviewer reported that the technician messed up during a routine tune-up.
Complaints about Profanity and Unprofessional Behavior
One reviewer was upset about the unprofessional behavior of a driver who cut off other cars on the highway and flipped everyone off.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company. They praised the professionalism and responsiveness of the technicians, as well as the excellent customer service.
Rating Breakdown
Out of 11 reviews, 7 were 1-star reviews, 1 was a 4-star review, and 3 were 5-star reviews.
