PREMIUM CUSTOMIZED SERVICE: THAT'S THE GRAY WAY.
At Gray Heating & Air Conditioning, we take pride in being a trusted and reliable provider of top-notch heating and air conditioning services to the communities of El Paso and Las Cruces. With over 40 years of experience in the industry, our commitment to excellence and customer satisfaction has earned us a reputation as the go-to experts for all HVAC needs.
Our Story
Established in 1979, Gray Heating & Air Conditioning has been built on the foundation of quality, integrity, and a passion for delivering exceptional service. Our founders, with their engineering backgrounds, brought a unique perspective to the industry, focusing on technical expertise and innovative solutions. Today, we continue to uphold these values, ensuring that our customers receive the highest level of technical expertise, paired with personalized attention and care.
Our Services
At Gray Heating & Air Conditioning, we understand that every home and business is unique, which is why we offer a comprehensive range of services tailored to meet your specific needs. Whether you require repair, installation, or maintenance for your HVAC system, our team of certified technicians is dedicated to providing you with premium, customized service. From furnaces and air conditioners to evaporative coolers and plumbing solutions, we have you covered. Our services include:
- Repair and maintenance for all makes and models of HVAC systems
- Installation of air conditioner split systems, rooftop package units, heat pumps, ductless split systems, furnaces, evaporative coolers, and exhaust fans
- Plumbing services, including drain and pipe services, water heater services, and kitchen and bathroom fixtures
- Preventative maintenance agreements to ensure your system runs efficiently and effectively
Our Commitment
At Gray Heating & Air Conditioning, we are committed to providing our customers with quality installation and service. We believe in utilizing the highest heating and air conditioning technical standards in the industry, and our company owners' engineering backgrounds ensure that our team is always up-to-date on the latest innovations and best practices. Our goal is to provide you with exceptional service, tailored to your unique needs, and to establish long-term relationships built on trust and satisfaction.
Reviews Summary
Poor Experience
Multiple reviewers reported poor experiences with Gray Heating and Air Conditioning. Some common issues include:
- Unprofessionalism: Customers reported being misled about appointments, with techs showing up late or not showing up at all.
- Damaging property: One customer reported that the company broke their evaporative unit and then tried to sell them a new one.
- Overcharging: Customers were charged extra for unnecessary repairs or services.
- Poor workmanship: Some reviewers reported that the company did a poor job of installation, and in one case, the inspector wouldn't pass the installation.
Positive Experience
On the other hand, some customers reported positive experiences with Gray Heating and Air Conditioning. Some highlights include:
- Prompt service: Techs showed up on time, and in some cases, earlier than expected.
- Professional technicians: Many reviewers praised the professionalism and knowledge of the technicians, who took the time to explain the repairs and maintenance.
- Efficient service: Customers appreciated the efficient service, with some issues resolved quickly and effectively.
