WE DELIVER THE BEST HVAC SERVICES TO EVERY JOB.
A Committed Team with Decades of Experience
Allen Refrigeration Services, founded in 1974, boasts a rich history serving the commercial and residential sectors throughout Northeast Ohio. We pride ourselves on providing exceptional heating, ventilation, air conditioning (HVAC), refrigeration, and control systems. Our team of highly skilled professionals delivers reliable solutions with meticulous craftsmanship and a focus on customer satisfaction.
Comprehensive Services for Every Need
We offer a comprehensive array of services to meet your unique needs, including:
Commercial & Industrial Services
- Design-build projects from concept to completion
- Installation and service of complex HVAC systems
- Comprehensive refrigeration solutions
- Building automation and control systems
- Comprehensive energy audits and recommendations
Residential Services
- Heating and air conditioning installation, repair, and maintenance
- Energy-efficient upgrades and inspections
- Indoor air quality solutions
- Custom thermostats and control systems
Quality & Attention to Detail
Our commitment to excellence is evident in our meticulous workmanship, attention to detail, and use of high-quality materials. We prioritize:
- Quality Installation: Accurate measurements, attention to detail, and proper installation techniques ensure long-lasting performance.
- Efficiency & Sustainability: We recommend and install energy-efficient systems to save you money on utility bills and reduce your environmental impact.
- Customer Satisfaction: We prioritize clear communication, prompt service, and professional installations.
Dedicated to Serving You
Allen Refrigeration Services values our customers and is dedicated to building strong relationships. We are committed to:
- Providing honest and transparent communication
- Offering flexible scheduling and emergency services
- Responding promptly to your needs with knowledgeable and courteous technicians
- Delivering solutions that meet your unique requirements and budget
Contact us today to experience the Allen Refrigeration Services difference!
Installation and Customer Service Experience
The reviews highlight the company's installation and customer service experience. Positive Experiences include punctual, efficient, personable, and knowledgeable technicians who keep the workspace neat and explain each step of the process. The company is also praised for its reliability and expertise.
Issues with Customer Service
However, some customers have had negative experiences with the company's customer service. Complaints include being left stranded on a Sunday when the furnace failed, with no one willing to send someone out to fix the issue. Another customer had an appalling experience with the company, citing a decline in customer service after a change in ownership.
Professionalism and Reliability
Some customers have had positive experiences with the company's professionalism and reliability. Praise for the company includes being there for customers over many years with no complaints.
Overall Quality of Work
The quality of work is a mixed bag. While some customers are happy with the installation of their new heating and AC systems, others have had issues with the company's customer service and reliability.
