Experience the Power of Employee Ownership
At Pleune Service Company, we are proud to be a full-service mechanical contractor serving Michigan since 1974. Our commitment to providing prompt, quality HVAC service and repair to the commercial and industrial markets has set us apart from the competition. Over the years, we have evolved to meet the changing needs of our customers, and today, we are a 100% employee-owned company.
Our History
Our story began in 1974 when John Pleune started the company with a mission to provide exceptional service to the commercial and industrial markets of West Michigan. His strategy was simple: provide quality service, and the business would grow. And grow it did. Within five years, we had 37 employees, and our commitment to high standards and exceptional service metrics continued to drive our growth.
In 1988, we took a significant step forward by forming an Employee Stock Ownership Plan (ESOP), selling 30% of our stock to the ESOP. This move solidified our commitment to our employees and our customers, ensuring that every owner believes in treating customers with integrity and respect, providing quality workmanship, and delivering outstanding customer service.
Our Services
Today, we offer a comprehensive range of services, including:
- Service and maintenance plans tailored to meet the unique needs of our customers
- Fabrication services from our 10,000 sq ft fabrication center
- Expedited unit replacements through our Fastrac department
- Building controls and safety training programs
- Construction services for new construction, renovation, and retrofit projects
Our fleet of highly-trained installation crews and EPA-Certified HVAC technicians are available 24 hours a day, 7 days a week, 365 days a year. We cover a majority of the Lower Peninsula, and our service technicians and installation crews are strategically located throughout the state for quick response.
What Sets Us Apart
What sets us apart from our competition is our 100% employee-owned structure. Every client speaks directly to an owner, ensuring unparalleled levels of service, responsiveness, and accountability. Our pride of ownership assures the highest level of service in the industry, and we are committed to our employees, our customers, and our community.
Excellent Customer Service
The majority of customers have praised Pleune Service Company for their exceptional customer service. Kaleb, a technician, was particularly commended for his professionalism, friendliness, and knowledge. Customers appreciated the quick response times, with Curtis and Kyle being highlighted for their great work.
Employee Praise
Employees of Pleune Service Company have also expressed their satisfaction with their workplace. Jason Fuhrman, an employee, praised the company for accepting, appreciating, and encouraging its employees. He highlighted Chad Reed as a great supervisor who fosters a positive work environment.
Negative Experiences
However, not all customers had a positive experience. Steve Dilts was disappointed with the behavior of one employee, who allegedly drove recklessly in school zones. Ken Fortier was frustrated with the quoting and client follow-up process, which led to a delay in repairing his commercial A/C unit.
Areas for Improvement
Some areas for improvement include the need for better training for staff responsible for quoting and client follow-up, as well as addressing employee behavior issues.
