Trust us to keep your home comfortable and running smoothly!
At Rural Plumbing & Heating, we're proud to be a locally owned and operated business that has been serving the Triangle area since 1947. Our team is committed to providing top-notch heating and air conditioning, as well as plumbing services to both residential and commercial customers. With over 70 years of experience, we've built a reputation for providing prompt, reliable, and affordable services to our customers.
Our History
Rural Plumbing & Heating was founded in 1947 by W.B. and Mildred Nivison. The Nivisons began their business with a focus on meeting the needs of their customers, many of whom lived in rural areas of North Carolina without modern conveniences like indoor plumbing and heating. Today, we're proud to continue the Nivison's vision of providing quality service to our customers.
Our Services
We're a full-service plumbing and heating company, offering a wide range of services to meet all your residential and commercial needs. Our services include:
- Heating and air conditioning installation, maintenance, and repair
- Plumbing installation, maintenance, and repair
- Oil to gas conversion
- Electric to gas conversion
- Gas leak repair
- HVAC equipment serviced, including furnaces, air conditioners, radiant in-flow heat, air cleaners, and humidifiers
- Indoor air quality solutions
- Yearly maintenance agreements
Our team of factory-trained technicians and installers are dedicated to providing top-quality service at competitive rates. We also offer free estimates on equipment replacement and emergency 24-hour service for those unexpected repairs.
What Our Customers Say
But don't just take our word for it! Our customers have praised us for our exceptional service, saying:
"Many thanks for sending your well-trained employee to work on the faucet. Your company has given us unprecedented service and we will willingly and gladly tell our friends and neighbors of our good experience with your company." - Margaret S.
"I have used Rural Plumbing and Heating for over thirteen years. During this period, I have dealt with Rural Plumbing and Heating extensively and have always found them to be helpful and courteous." - W. Jack McGhee
"I wanted to thank Rural for the services provided on my York HVAC system today by technician Mike O'Bryan. Mike was very knowledgeable, which enabled him to get my home heat up and running as he evaluated the problem quickly to get it working." - Angela L.
Contact Us
Ready to experience the Rural Plumbing & Heating difference for yourself? Contact us today to schedule a service appointment or to learn more about our services.
Poor Customer Service Experiences
Several reviewers had negative experiences with the company's customer service. Some reviewers reported being interrupted and talked down to by plumbers, while others experienced rude telephone manners from representatives. In some cases, customers felt that the company did not take their concerns seriously or provide adequate solutions to their problems.
Professionalism and Reliability
On the other hand, many reviewers praised the company's professionalism, reliability, and efficiency. Several reviewers reported having positive experiences with the company, citing prompt service, fair prices, and courteous technicians. Some reviewers also appreciated the company's honesty and integrity, noting that they did not try to upsell or manipulate them.
Complaints about Pricing
A few reviewers expressed dissatisfaction with the company's pricing, citing high costs for parts and services. Some reviewers felt that the company was overcharging them or taking advantage of their situation.
Positive Reviews
Many reviewers praised the company's technical expertise, with some citing successful repairs and installations of water heaters, HVAC systems, and plumbing fixtures. Several reviewers also appreciated the company's willingness to work with them to find solutions to their problems.
