At Douglass Heat & Air, we pride ourselves on offering exceptional service and expertise to our customers in the Arlington, Texas area. With over 40 years of experience, we have built a reputation for delivering quality workmanship, prompt service, and competitive pricing. Our family-owned and operated business is dedicated to providing the best possible experience for our customers.
Our History
Founded by Roy Douglass over 50 years ago, our company has a rich history of providing exceptional service to our customers. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted name in the HVAC industry. We have been serving the Arlington, Texas area for decades, and our team of experienced technicians has the knowledge and expertise to tackle any HVAC issue.
Our Mission
Our mission is to provide top-notch service and expertise to our customers while maintaining a commitment to quality, integrity, and excellence. We strive to build strong relationships with our customers by being transparent, reliable, and responsive to their needs.
Our Services
We offer a wide range of services to cater to the HVAC needs of our customers. Some of our services include:
- Residential Air Conditioning and Heating Repair: We repair and service all brands of air conditioning and heating systems, from the simplest to the most complex systems.
- Residential HVAC Maintenance: We offer regular maintenance programs to ensure that your HVAC system runs efficiently and effectively throughout the year.
- Commercial HVAC Services: We provide commercial HVAC services to businesses, including installation, maintenance, and repair services.
Why Choose Us
At Douglass Heat & Air, we pride ourselves on providing exceptional customer service and expertise. Here are some reasons why you should choose us:
- Experienced Technicians: Our technicians are EPA-certified and have a combined 70+ years of experience in the HVAC industry.
- Competitive Pricing: We offer competitive pricing without compromising on quality and service.
- Reliable Service: We provide prompt and reliable service to ensure that your HVAC system is running efficiently.
- Customer Satisfaction: Our customer satisfaction rate is 100%, and we strive to ensure that you are completely satisfied with our service.
Get In Touch
If you have any further questions or would like to schedule a service appointment, please don't hesitate to contact us. We look forward to serving you.
Overview of Reviews
The reviews of Douglass Heat & Air range from extremely positive to severely negative. Most reviewers praise the company for its professionalism, quality of work, and excellent customer service. However, a few reviewers had unpleasant experiences with the company.
Positive Reviews
Several reviewers have used the company for over 20 years and have been satisfied with the quality of work, professionalism, and customer service. Some reviewers praised the company's honesty, fair pricing, and willingness to go the extra mile to ensure customer satisfaction.
Negative Reviews
A few reviewers had negative experiences with the company. One reviewer had a poor experience with a technician who gave them unsolicited advice on how to fix their HVAC system. Another reviewer felt misled by a technician who promised to fix their AC system quickly and at a lower cost, but ultimately left the system in disrepair.
Conclusion
Overall, the reviews suggest that Douglass Heat & Air has a good reputation, but with some exceptions. While most reviewers were satisfied with the company's work, a few had unpleasant experiences.
