Who We Are
At Tropical A/C and Heat, we pride ourselves on being a locally owned and operated company. This allows us to provide immediate and dependable service to our customers. Our company is built on the principles of selling high-quality products and providing reliable service. Our pride in our work and excellent service has helped us build a solid base of very loyal customers. As a family-owned company, and member of the local community, it is important to us to not only boast about superior customer service but to also deliver it to each and every customer.
Our Services
At Tropical A/C and Heat, we specialize in making your home or business more comfortable than ever before. Whether you just need a repair to get you cooling today, or you need a system designed and installed in your new dream home, we promise to always deliver the highest quality and value at a price you can afford. We offer a wide range of services, including air conditioning repairs, heating repairs, installation, and pre-season checks for both residential and commercial properties. Our team of fully licensed and trained technicians are equipped to handle all makes and models of air conditioning and heating systems.
Our Commitment to Quality and Customer Service
At Tropical A/C and Heat, we understand the importance of providing exceptional service to our customers. That's why we're committed to delivering the highest level of quality and value at a price you can afford. We believe that a comfortable home or business isn't a luxury, and we're here to help you solve all of your comfort problems. From solving temperature imbalances in certain rooms to helping you reduce your utility bills, we're here to help you achieve a more comfortable living or working space.
Our Special Offers
We understand that money is tight for many of our customers, which is why we're committed to providing affordable solutions to all of your comfort problems. Whether you're looking to upgrade to a new high-efficiency system or simply need a repair to get you back to normal, we've got you covered. We offer special pricing on our digital thermostats and easy financing options to help keep your monthly payments low. We're also proud to offer a 100% money-back guarantee on our precision tune-ups, so you can rest assured that you'll see significant savings on your utility bills.
Get in Touch
At Tropical A/C and Heat, we love hearing from our customers! Whether you have a question about our services, need to schedule a repair, or simply want to learn more about how we can help you achieve a more comfortable living or working space, we're here to help. Give us a call at (985) 867-4991 for our Northshore location or (504) 457-4450 for our Southshore location. You can also email us at tropicalacandheat@gmail.com anytime.
Customer Reviews of Tropical A/C and Heat
Positive Customer Experiences
Five-star reviews dominate the customer feedback for Tropical A/C and Heat, highlighting the company's reliability, professionalism, and commitment to customer service. Many customers praise Edward and his team for their prompt responses, reasonable prices, and excellent work quality.
Exceptional Service
Customers have experienced quick response times, knowledgeable technicians, and a willingness to go above and beyond. One customer appreciated Edward's prompt response to a leaky ceiling caused by an A/C unit, while another customer praised the team for their professionalism and attention to detail.
Disappointing Experiences
Unfortunately, some customers have had negative interactions with the company. One customer waited 10 days for a follow-up appointment, only to have the technicians not show up. Another customer experienced poor communication, with technicians providing conflicting explanations for a malfunctioning unit.
Negative Feedback
On the other end of the spectrum, a few customers have reported poor customer service, with one user describing it as the "worst" they've ever experienced. Another customer felt mistreated, citing poor communication and a lack of responsiveness from the company.
