Perfectly Engineered. For Your Absolute Comfort.
At Thorne Plumbing, Heating, and Air Conditioning, we're proud to be your local Lennox dealer, offering the finest heating, cooling, and indoor air quality products, backed by prompt and professional customer service. Regardless of the season or temperature outside, we can make your home feel perfectly comfortable. Our team of professionally trained and certified technicians strives to meet or exceed every customer's home comfort needs, backed by Lennox's high-quality products.
Our History
Our story began on August 1st, 1965, when Jim and Sue Thorne founded Jim Thorne Plumbing, Heating, and Air Conditioning Inc. The company started as a small operation in the basement of their home, eventually growing into a full-service plumbing and HVAC company specializing in residential and light-commercial repair, service, and equipment replacement. Today, under the leadership of Mike Thorne, our team continues to provide quality care and professional service to our community.
Our Services
We offer a wide range of services, including:
- Plumbing services, from leak detection and pipe repair to drain cleaning and sewer line repair
- Heating services, including furnace installation, repair, and maintenance, as well as boiler installation and repair
- Cooling services, including air conditioning installation, repair, and maintenance, as well as heat pump installation and repair
- Indoor air quality services, including air purification systems and humidifier installation
- Packaged units and air handlers installation and repair
- Comfort controls and thermostat installation
- Generac home generator systems installation and repair
Our team is dedicated to providing exceptional service, backed by our commitment to quality and customer satisfaction.
Excellent Customer Service and Professionalism
The majority of reviewers praised the company for its excellent customer service, professionalism, and prompt response to emergencies. Several reviewers mentioned specific technicians, such as Josh, who went above and beyond to diagnose and fix problems quickly and efficiently. Others praised the office staff, such as Sarah, for being helpful and pleasant to deal with.
Positive Experiences with Repairs and Installations
Many reviewers had positive experiences with repairs and installations, including fixing leaky sinks, repairing furnaces, and installing ductless heating and cooling systems. Technicians were described as courteous, professional, and engaged, leaving homes clean and neat after completing the work.
Issues with Communication and Diagnostic Skills
However, a few reviewers had negative experiences, including one reviewer who felt that the technician lacked diagnostic skills and failed to fix the problem on the first visit. Another reviewer was dissatisfied with the company's response to their concerns, citing unprofessional ethics and customer relations.
