Reliable Comfort Solutions for a Lifetime of Memories
At Townsend Energy, we're more than just a company - we're your neighbors, friends, and family. With over 90 years of experience serving Northeastern Massachusetts, Southern Maine, and Southern New Hampshire, we've built a reputation for providing top-notch fuel delivery, HVAC, and generator services that cater to the unique needs of our community.
Our Story
Since 1931, our family-owned and operated business has been committed to delivering exceptional service, quality products, and personalized attention to our customers. Our story is built on a foundation of trust, reliability, and a passion for helping others. As a local business, we understand the importance of supporting our community and providing solutions that make a real difference in people's lives.
Our Services
At Townsend Energy, we're proud to offer a comprehensive range of services designed to keep you comfortable, safe, and connected. From heating oil, propane, and diesel fuel delivery to HVAC installation, maintenance, and repair, we've got you covered. Our team of expert technicians is trained to provide prompt, professional, and courteous service that exceeds your expectations. Whether you're a homeowner or business owner, we're committed to helping you achieve optimal comfort, reduce energy costs, and minimize downtime.
Our Mission
Our mission is simple: to provide exceptional comfort solutions that enhance the lives of our customers, employees, and the communities we serve. We strive to build long-term relationships built on trust, respect, and a commitment to excellence. As a leading provider of fuel, HVAC, and generator services, we're dedicated to continuous improvement, innovation, and exceptional customer service.
Overall Experience
The reviews are mixed, with some customers having excellent experiences with Townsend Energy's technicians and customer service, while others have had poor experiences with customer service, management, and billing issues.
Positive Reviews
Many customers have praised the excellent service provided by Townsend Energy's technicians, such as Tom, Brian, and Vinny, who have gone above and beyond to resolve issues and provide thorough explanations of their work. Some customers have also appreciated the prompt response times and efficient service provided by the company.
Negative Reviews
On the other hand, some customers have experienced poor service, including long wait times, disorganization, and unresponsive customer service. Some have also reported issues with billing and management, including overcharging and unmet promises.
Common Issues
Some common issues mentioned in the reviews include:
- Poor customer service and response times
- Disorganization and lack of follow-through
- Billing and management issues
- Unmet promises and unresponsive management
