At Charlotte Comfort Systems Inc., we have been trusted to serve Greater Charlotte's heating and cooling comfort needs since 1998. As a leading provider of HVAC services, we are dedicated to delivering exceptional customer service, top-notch craftsmanship, and unparalleled expertise to ensure your total home comfort.
Our Story
Founded in 1998 as Southside Heating & Cooling and later acquired in March 2003 by Scott M. Shelton, Charlotte Comfort Systems has grown exponentially over the years, always putting the customer first. Our commitment to excellence has earned us a reputation as one of the most reliable and trusted HVAC companies in the Charlotte metro area.
What We Offer
At Charlotte Comfort Systems, we understand that every home is unique, which is why we offer a comprehensive range of HVAC services tailored to meet your specific needs. From air conditioning installation to heating system repairs, our team of non-commissioned technicians is dedicated to delivering prompt, professional, and courteous service that exceeds your expectations.
Our services include:
- HVAC Installation: Professional installation of heating and cooling systems by non-commissioned technicians
- HVAC Maintenance: Routine maintenance plans to ensure your system operates efficiently and effectively
- HVAC Repairs: Expedient repair services for when your system breaks down
- Air Quality Solutions: Advanced air purification systems to improve indoor air quality
- Solar Solutions: Innovative solar energy solutions for a greener future
- Thermostat Manuals: Access to manuals and guides for your thermostat
- Lennox Products: Authorized dealer of Lennox HVAC products
- Tax Credits: Guidance on tax credits and incentives for energy-efficient upgrades
- Energy-Saving Tips: Expert advice on reducing energy consumption and costs
Our Promise
At Charlotte Comfort Systems, we proudly stand behind our work, guaranteeing your complete satisfaction. Our Best Price Guarantee ensures that you receive the best possible price on your next home comfort system, and our team of experts is always available to provide guidance and support whenever you need it.
Reviews Summary
Positive Experiences
Multiple reviewers praised Charlotte Comfort Systems for their professional, timely, and honest service. Many reviewers appreciated the technicians' knowledge, friendliness, and willingness to explain the repairs and maintenance in detail. Some reviewers mentioned that the company's prices were reasonable and that they did not feel pressured to purchase unnecessary repairs.
Negative Experiences
A few reviewers had negative experiences with Charlotte Comfort Systems. One reviewer was unhappy with the company's response time, stating that they did not receive a response to their online appointment form. Another reviewer felt that the company's technician misdiagnosed the problem with their HVAC system, but the issue was resolved when a second technician was sent out.
Mixed Experiences
One reviewer had a mixed experience with Charlotte Comfort Systems. They appreciated the technician's knowledge and the company's flexibility in scheduling, but felt that the semi-annual checkups were not thorough and seemed like a way to generate revenue.
