Your trusted partner for a comfortable and energy-efficient home
At B & G Mechanical, we pride ourselves on providing top-quality services to our customers in the El Paso area. Our team of expert technicians have many years of experience in the HVAC industry, ensuring that you receive the best service possible. We provide a wide range of services, including AC repair, AC installation, heating repair, and heating installation, among others.
Our Services
As a full-service HVAC company, we offer a comprehensive range of services to meet the unique needs of our customers. Whether you're looking for a new installation, a repair, or maintenance, we've got you covered. Our services include:
- AC Repair: We specialize in fixing all types and brands of air conditioning systems, ensuring that you stay cool and comfortable in the summer months.
- AC Installation: We provide top-quality installations for new air conditioning systems, ensuring that you get the best performance and efficiency from your equipment.
- Heating Repair: Our expert technicians are trained to fix all types of heating systems, including furnaces, heat pumps, and more.
- Heating Installation: We offer expert installation services for new heating systems, ensuring that you stay warm and cozy in the winter months.
- Maintenance and Tune-Ups: Regular maintenance is crucial for keeping your HVAC system running efficiently and reliably. Our technicians are trained to perform thorough tune-ups and maintenance services.
What Sets Us Apart
At B & G Mechanical, we're dedicated to providing exceptional service to our customers. We pride ourselves on:
- Expert Technicians: Our technicians are highly trained and experienced in the HVAC industry, ensuring that you receive the best service possible.
- Top-Quality Products: We only use the best products from leading manufacturers, ensuring that you get the best performance and efficiency from your equipment.
- Competitive Pricing: We offer competitive pricing for our services, ensuring that you stay within your budget.
- 24/7 Emergency Service: We understand that HVAC emergencies can happen at any time, which is why we offer 24/7 emergency service to ensure that you receive prompt attention and solution to your HVAC issues.
Why Choose Us
At B & G Mechanical, we're committed to providing exceptional service and quality products to our customers. We take pride in:
- Our reputation: We've built a reputation for providing excellent service and quality products in the El Paso area.
- Our expertise: Our team of expert technicians have many years of experience in the HVAC industry, ensuring that you receive the best service possible.
- Our commitment: We're committed to providing exceptional service and quality products to our customers, ensuring that you stay satisfied with our services.
Overall Experience
Positive Experience
The majority of customers had a positive experience with the company, praising their professionalism, excellent customer service, and reasonable prices. They appreciated the technicians' ability to explain everything in detail and provide honest assessments of the work needed.
Negative Experience
On the other hand, some customers had a negative experience, citing issues with scheduling, unreliable technicians, and unrealistic pricing. A few customers reported being stood up, overcharged, or experiencing poor communication from the company.
Common Issues
- Scheduling issues: Some customers experienced difficulties with scheduling, including missed appointments, delays, and changes to the agreed-upon schedule.
- Pricing and billing: A few customers reported being overcharged or experiencing inconsistent pricing, leading to disappointment and frustration.
- Communication: Poor communication was a common issue, with some customers feeling misinformed or ignored by the company.
Praise for Customer Service
Many customers praised the company's customer service, citing their responsiveness, attentiveness, and willingness to explain everything in detail. The technicians were often described as professional, courteous, and timely.
