We earn our customers for a lifetime, not just a single job.
At Custom Assured Mechanical, Inc., we pride ourselves on being a family-owned and operated company that specializes in the sale, installation, and service of heating and air conditioning systems. With over two decades of experience, we have grown to become a leading provider of HVAC solutions in Fort Wayne, Indiana. Our commitment to excellence and customer satisfaction has earned us a reputation as a trustworthy and reliable partner for all your heating and cooling needs.
Our Story
Custom Assured Mechanical was founded in 1998 by Rod and Kim, a husband-and-wife team with a passion for providing exceptional customer service. Over the years, our company has grown, and we have expanded our services to meet the evolving needs of our customers. Today, we are proud to be a second-generation family business, with our son Casey and his wife Julie playing an integral role in the day-to-day operations of the company.
Our Mission
At Custom Assured Mechanical, we are dedicated to providing our customers with prompt, professional, and personal service. We take pride in our work and strive to exceed our customers' expectations. Our mission is to be the go-to HVAC provider in Fort Wayne, Indiana, and surrounding areas, by offering top-notch services, installing high-quality products, and building long-lasting relationships with our customers.
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our residential, commercial, and new construction clients. Our services include:
- Heating and air conditioning system installation, repair, and maintenance
- Annual service agreements to ensure optimal system performance
- Energy-saving solutions and tips to help you save money
- Custom Priority Club membership for priority service and discounts
- Product sales, including furnaces, thermostats, air conditioners, air cleaners, and heat pumps from reputable brands like Bryant
Our Team
Our team of experienced technicians, sales professionals, and office staff are dedicated to providing exceptional customer service. With over 175 years of combined HVAC experience, we have the expertise to tackle any heating and cooling challenge. Our team is committed to ongoing training and education to ensure we stay up-to-date with the latest industry trends and technologies.
Why Choose Us
At Custom Assured Mechanical, we are committed to earning our customers for a lifetime, not just a single job. We pledge to provide prompt, professional, and personal service during and beyond the installation or repair. Our service department is available around the clock, and we offer flexible financing options to make our services more accessible. We are proud to be a family-owned and operated business that has built a reputation on trust, reliability, and exceptional customer service.
Reliability and Trustworthiness
Custom Assured Mechanical is praised for its reliability and trustworthiness. Many reviewers have been using their services for several years and have developed a strong sense of trust in the company. They appreciate the prompt and efficient service, and the fact that the same technician often returns for regular maintenance.
Friendly and Knowledgeable Staff
The staff at Custom Assured Mechanical are described as friendly, respectful, and knowledgeable. Reviewers appreciate the time the technicians take to explain each step of the process and answer any questions they may have.
Reasonable Pricing and Value
The pricing of Custom Assured Mechanical's services is considered reasonable, and many reviewers feel that the value they receive is well worth the cost. The company's maintenance plans are particularly popular, with many reviewers appreciating the convenience and peace of mind they provide.
Professionalism and Expertise
The technicians at Custom Assured Mechanical are highly skilled and professional, according to reviewers. They are able to diagnose and fix problems efficiently, and are knowledgeable about the latest HVAC technology.
Overall Satisfaction
Overall, reviewers are extremely satisfied with the service they receive from Custom Assured Mechanical. They appreciate the company's promptness, professionalism, and friendly staff, and many have been loyal customers for several years.
