Welcome to the story of Hoock's Heating & Cooling, a family-owned and operated business based in Wentzville, MO. Our journey began 15 years ago, when our founder, Russ Hoock, was enrolled in a high school heating and ventilation course, rather than his preferred elective. Upon completing the program, Russ' passion for the HVAC industry was ignited, compelling him to pursue a career in the HVAC field. Post-graduation, Russ furthered his commitment to the field and pursued education at Ranken Technical College to enhance his skills.
With a solid educational foundation, Russ gained practical experience by working with various heating and cooling companies in the greater St. Louis area. During this time, Russ felt there was an opportunity to enhance the customer experience and provide a broader range of products. This vision led to the establishment of Hoock's Heating & Cooling in 2017, where we are committed to delivering top-notch products and an exceptional customer experience.
From our humble beginnings, we have been able to grow and expand with the support of our amazing customers. We have been blessed to employ quality technicians who share Russ' passion and add to our office staff. In 2022, Russ' wife, Megan, left her career as a registered nurse and joined the Hoock's team as Office Manager.
Our Philosophy
At Hoock's, our foremost commitment is to our customers, placing your satisfaction as our top priority. We frequently hear from our customers that they have experienced feeling like someone is simply trying to make a sale without providing a clear understanding of the problem and the repair options. We have taken those concerns to heart. Our approach is centered around providing solutions to your problems while actively listening and presenting the best options for resolving the issue.
Our Services
At Hoock's, we offer a comprehensive range of HVAC services tailored to meet your needs. Whether it is maintenance, service, or replacement, our team is here to support you throughout the process. Our commitment to your well-being doesn't stop there. We also offer an extensive range of indoor air quality products to take your indoor comfort to a whole new level. Whether you're dealing with dry air, excess moisture, or allergy concerns, we have tailored solutions to address your specific needs.
Our Commitment to Quality
We believe in transparency, offering upfront pricing so you can have 100% clarity throughout the process. Our goal is to ensure your indoor environment is not only comfortable but reaches a whole new level of quality. From furnace repair to AC repair, system installation, and maintenance, we are dedicated to providing exceptional services that exceed your expectations.
Why Choose Hoock's?
At Hoock's, we take pride in our:
- Licensed, bonded, and insured services
- Upfront and honest pricing
- Continuing education to stay up-to-date on the latest technology and techniques
- Family-owned and operated business
- Commitment to your satisfaction
Get in Touch
We appreciate your interest in learning more about us and eagerly anticipate the opportunity to help you and your family achieve a comfortable and healthy home. Contact us today to schedule a consultation or learn more about our services!
Excellent Customer Service and Installation Experience
Professionalism and Friendliness
Hoock's HVAC technicians, including Rick, Tim, Aaron, Russ, Albert, and others, were consistently praised for their professionalism, politeness, and friendliness. They took the time to explain the new systems and their components, answered questions, and provided excellent customer service.
Timely and Efficient Service
The reviews highlighted the company's ability to provide timely and efficient service, with same-day or next-day scheduling, and quick turnaround times for installations and repairs.
Knowledgeable and Helpful Technicians
Technicians were described as knowledgeable, helpful, and willing to explain the systems and answer questions. They also provided tips and recommendations for maintenance and upkeep.
High-Quality Workmanship
The quality of the work performed by Hoock's Heating and Cooling was consistently praised, with customers expressing satisfaction with the installation and maintenance of their heating and cooling systems.
