At United Heating Cooling Plumbing, we pride ourselves on being a company that puts our customers first. While we want you to know more about us, we believe that it's even more important to focus on what we can do for you. Our goal is to provide exceptional service, repair, and maintenance for all your HVAC needs, while always putting your comfort and satisfaction above all else.
Our Philosophy
We believe that our customers deserve the best, and that's why we've built our business on a simple yet powerful philosophy: "We will do what we say we're going to do, when we say we're going to do it." This means that you can count on us to be transparent, reliable, and trustworthy every time you interact with us.
Our History
Our story began over 33 years ago when brothers Joe and Jerry Lambert teamed up with their best friend Mark McWilliams to start a business that would become United Heating Cooling Plumbing. Today, we're proud to say that we've grown to become a trusted name in the Kansas City metro area. In fact, a solid 25% of new homes built in the area choose United systems.
Our Commitment
But our commitment to our customers goes far beyond just providing great service. We're also dedicated to giving back to our community. We believe that it's not just about creating a comfortable indoor environment, but also about making a positive impact in the lives of those around us. That's why we partner with organizations like the Veterans Community Project, St. Jude's Dream Home Giveaway, Harvesters, and more.
Our Services
At United Heating Cooling Plumbing, we offer a wide range of services to meet all your HVAC needs. Whether you need installation, repair, maintenance, or replacement services, our team of experts is here to help. We offer:
- Residential HVAC services for homes of all sizes
- Commercial HVAC services for businesses of all types
- Preventative maintenance programs to keep your system running smoothly
- Repair and replacement services for all makes and models
- Additional services like Mitsubishi solutions and geothermal systems
What Sets Us Apart
So, what sets us apart from the rest? For starters, we're committed to integrity and professionalism in everything we do. We promise to communicate with you every step of the way, provide up-front pricing, and a written detail of services performed and equipment provided. We believe that creating a comfortable indoor environment is important, but it's what we do in the community that really matters to us.
Get in Touch
If you're looking for a heating and cooling company that puts your needs first, look no further than United Heating Cooling Plumbing. Contact us today to learn more about our services and how we can help you create a comfortable indoor environment that you'll love.
Installation and Repair Experiences
The reviewers had mixed experiences with United's installation and repair services. Some reported positive experiences, such as Chuck T. who praised the company's fast response and resolution to their problems caused by floods. Others, like Tony H., were happy with the installation of new furnaces and ACs, with minor issues resolved quickly. Mark C. was satisfied with the service on their old AC, which was fixed and didn't need to be replaced.
Customer Service Issues
However, several reviewers experienced poor customer service, including Lori S. who felt understaffed and had to wait 60 days for maintenance. Bill M. had poor air flow and circulation issues, which weren't resolved despite numerous calls. Leah G. and Catherine W. were disappointed with the company's scheduling and communication, with missed appointments and long wait times.
Competence and Honesty
Some reviewers praised the competence and honesty of United's technicians, such as Pony, who saved Eric C. $1100 by cleaning a small part and getting the boiler working again. Lynn M. was grateful for Tyler Hughes' expertise and honesty, which saved them from unnecessary repairs.
Negative Experiences
Unfortunately, some reviewers had extremely negative experiences, including Rachel R. who experienced a failed furnace installation and poor office staff communication. Bill M. and Leah G. were strongly advised against using United due to their poor experiences.
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