Experience & Knowledge - providing HVAC solutions for over 50 years
At Stoermer-Anderson, Inc. (SAI), we pride ourselves on being a leading provider of innovative equipment and services to the commercial HVAC, industrial, institutional, and power generation markets. With over 50 years of experience, our team of experienced professionals has established a strong reputation for delivering exceptional solutions that maximize energy efficiency and reliability.
Our History
Since our inception, we have remained committed to staying at the forefront of the HVAC industry. Our extensive knowledge and expertise have allowed us to build strong relationships with over 30 of the industry's leading manufacturers, enabling us to offer a comprehensive range of products and services that cater to the diverse needs of our clients.
Our Services
Our extensive line of energy-efficient commercial HVAC equipment is sourced from renowned manufacturers, ensuring that our clients have access to the latest technologies and innovations. In addition to our product offerings, we provide a range of services, including factory-authorized service, aftermarket parts, and rentals of temporary equipment solutions.
Our service team is factory-authorized, with years of experience in providing scheduled repairs, routine maintenance, and 24/7 emergency service. We understand the importance of minimizing downtime and ensuring that our clients' operations run smoothly.
Events and Education
At SAI, we are committed to staying at the forefront of industry trends and developments. We regularly host events, training opportunities, and webinars that provide our clients with the knowledge and insights they need to stay ahead of the curve. Our events cover a range of topics, from the latest innovations in HVAC technology to best practices in energy efficiency and sustainability.
Who We Are
Our team of experienced professionals is dedicated to delivering exceptional service and support to our clients. With a strong focus on innovation, energy efficiency, and reliability, we are committed to helping our clients achieve their goals and objectives.
Poor Customer Service Experience
The review highlights a negative experience with a company, describing them as unprofessional and non-service oriented. The customer had called for a quote a week and a half prior, but did not receive a response until they called back.
Failure in Initial Contact
The customer's initial contact with the receptionist was unsatisfactory, as the receptionist struggled to understand what was meant by "boiler service" and not just parts.
Unhelpful Representative
The customer was then transferred to Casy, who was described as too busy to assist, leading to a poor overall experience. This encounter made the customer's decision easy, implying that they will not be using the company's services.
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